Author: Alex Lindley

In today’s fast-paced business environment, understanding and exceeding customer expectations can set a company apart from its competitors. The latest Chew The Fat episode of the podcast hosted by Alex, Leo, and Tim, delved into this topic, exploring strategies to enhance customer value without incurring significant costs. Youtube – https://youtu.be/YfThqelebfc?si=OcNJFDcU0fcQvZvJSpotify – https://open.spotify.com/episode/64wB6d2bWeSqL8IIaZeUpu?si=4bb01b75696c493cApple – https://podcasts.apple.com/gb/podcast/5-increasing-customer-perceived-value-in-your-garage/id1742771842?i=1000657627956 The Psychological Moonshot One of the primary concepts discussed by the hosts was the “psychological moonshot,” a term popularised by marketer Rory Sutherland. This approach involves identifying low-cost, high-value improvements that enhance customer experience. A prime example is Domino’s Pizza, which revolutionised its service not by…

We have a simple mission; to connect as many independent garages as possible, with the aim of sharing knowledge and helping to raise the standards of the independent automotive industry. If you’re in the UK automotive industry, we hope to bring you inspiring stories, interesting debates, and learnings from other garage owners.You can follow the podcast on all major platforms with the links below. Youtube – https://www.youtube.com/@OnTheRampSpotify – https://podcasters.spotify.com/pod/show/ontherampukApple – https://podcasts.apple.com/gb/podcast/on-the-ramp-the-independent-automotive-garage (Transcript generated and analysed by AI) Welcome to “On the Ramp” In the inaugural episode of “On the Ramp,” hosts Alex, Nathan, and Leo dive into their motivations for…

In this episode we were joined by Quentin Le Hetet from Gipa. During the conversation we discussed the risks and opportunities of the aging car parc, the future of the MOT cycle, the reduction in diesel registrations, what’s happening with electric vehicles and whether or not independent garages should consider fleet work and much more. Youtube – https://youtu.be/XTV_pLIdztU?si=-mvhmcUaJsiySHVmSpotify – https://open.spotify.com/episode/5pSr2ClRDqr8iG4luEIDHKApple – https://podcasts.apple.com/us/podcast/4-considering-the-future-of-the/id1742771842?i=1000656598583 (Transcript generated and analysed by AI) Podcast Summary: On the Ramp Podcast Episode Featuring Quentin Le Hetet In this special episode of the On the Ramp podcast, hosts Alex, Nathan, and Quentin delve into the intricacies of the…

In this episode Alex and Leo had the pleasure of interviewing Shaun Miller from Fergie’s – German Vehicle Specialists. Shaun has a brilliant story to tell. We discuss the positives and negatives of working in a family business and what it took for Shaun to leave the family business and setup on his own. Shaun also discusses his experience winning Top Technician and Top Garage and so much more.Youtube – https://youtu.be/0Cs2s5VkE0E?si=ri68LIxYsYR5HyZoSpotify – https://open.spotify.com/episode/21lbn5uRCQ76pIp4PhYDiSApple – https://podcasts.apple.com/us/podcast/3-leaving-the-family-business-to-build-my-own-shaun/id1742771842?i=1000656071446 (Transcript generated and analysed by AI) Welcome back to another episode of “On the Ramp.” This week, we have an exceptional guest, Shaun from Fergies.…

Sell your services with monthly payment plans. Meet the increasing demand for monthly service plans by offering ServiceSplit to your customers. Setup plans from 6 months to 36 months and collect monthly payments using our simple platform. Looking for a smart way to keep customers coming back and improve your cash flow? ServiceSplit is here to help independent garages compete with big franchise dealerships by offering flexible monthly service plans. Here’s How It Works: Benefits: Join the Beta! ServiceSplit is in its beta phase and looking for early adopters. Interested? Sign up on their website and get ahead of the…

In this Chew The Fat episode, we discuss whether or not you should be worrying about electric vehicles in the future of the Independant Automotive sector. Youtube – https://youtu.be/V-dbbofl6l4?si=6UVBYkiePzaa7ipRSpotify – https://open.spotify.com/episode/1yxN0O71l21w08qKSA6tXaApple – https://podcasts.apple.com/us/podcast/2-to-ev-or-not-to-ev-should-you-be-worried-chew-the/id1742771842?i=1000653335616 (Transcript generated and analysed by AI)In this episode of “Chew the Fat,” hosts Alex Lindley, Nathan Taylor, and Leo Dack delve into the hot topic of electric vehicles (EVs). This discussion is the first of many where they aim to share their experiences, opinions, and the direction they see the industry heading. The EV Debate The hosts clarify that their opinions are not expert facts but are…

Introducing Garage Hive Copilot Garage Hive has been quietly working behind the scenes to utilise AI technology in the garage managent system. Meet Garage Hive Copilot Garage Hive is excited to introduce Garage Hive Copilot, their first AI-driven application designed to elevate garage management to new heights. What makes this even more exciting is that this is just the beginning. Thanks to Garage Hive’s foundation on Microsoft platforms, they can integrate this cutting-edge technology across every area of their system, providing a unique advantage and a significant head start in the industry. Experience It Firsthand The team is eager to…

Independent Garage Annual Conference and Networking Event You can book your tickets here – https://www.theblend.events/tickets Elevate Your Garage Business at The Blend 2024! Attention garage owners! The Blend 2024 is the must-attend event of the year, set for 28th September at The Eastside Rooms in Birmingham. This top-tier conference, crafted for the independent garage sector, promises a unique opportunity to enhance your business through expert insights, networking, and cutting-edge industry innovations. Why You Should Attend Expert Insights: Gain valuable knowledge from leading industry speakers who will share tips on boosting productivity and efficiency. Learn about the latest technologies and tools…