Author: Tina Drayson

Kindly written by Tina Drayson of CCM Garages. This question comes up frequently as we all encounter difficult customers from time to time. Handling these situations effectively is crucial for maintaining good customer relations. Here is the best way to deal with a challenging situation like this. Understanding Stressful Situations and Effective Customer Service Performing perfectly under stressful circumstances can be incredibly challenging. Let us delve deeper into what is really happening and how to manage these situations effectively. Defensive Reactions It is natural to become defensive and want to support and defend yourself and your company, which for many,…